First box

When placing your order, we only verify your payment method. This payment method is then saved as the default payment method. Payment for your first box will be charged the morning after your box deadline. Please note that Premium recipes and extras are charged separately.

Next boxes

After the first payment, all subsequent boxes will be automatically debited. This happens on the morning after the order deadline of your box. The exact moment at which the amount is debited varies per payment method and bank.

Please note: if you have paid for your first box with iDeal, the direct debit will continue via your bank account from the second box onwards. Of course, we only charge costs if you have ordered a box that week.

Good to know: Premium recipes and extras are charged separately. It is therefore possible that three separate debits are made for one delivery week.

This payment method is only available to new customers. With Klarna you can pay for your box within 14 days. You will receive a payment request from Klarna by email with which you can transfer the amount. Please note: you must always pay to Klarna and not directly to HelloFresh.

If you choose Klarna 'Pay Later' as your payment method, Klarna will perform a check to see if you are able to use their service. We cannot influence this decision. If you are rejected, you will need to choose another payment method to use our service. For more information about paying with Klarna, please contact Klarna customer service via this link. The conditions for 'Pay later' can be found here.

Don't worry, we will contact you within a week if this happens. We will let you know which payment has failed, what the outstanding balance is, and how you can still make the payment.

There are several possible reasons why your payment failed. For example, you may have insufficient funds in your account, your payment details have expired, or your chosen payment method is not available for online purchases.

If your payment has been declined, please check that your payment details (such as your account number and due date) are correct. If not, change the details or add another payment method here.

If the payment problems persist, please contact your bank and check whether your chosen payment method supports online purchases and recurring transactions.

If the payment failed, click here to make the payment via your online account. Please note that the payment method you use to make the payment will automatically become your default payment method for future transactions.

You can easily update or delete your payment information here. Depending on the payment method, we charge between €0 and €1 to verify the new payment details, after which we will refund the amount.

We charge this small amount to verify your payment information. The amount will be automatically refunded after a few days. Depending on the payment method, this can be between €0.01 and €1.

The verification takes place when:

1. The first box of your membership is free, and future boxes are charged at the regular rate.
2. You change your payment details.
3. You reactivate your membership.

You can check your order history here and see which orders have failed payments.

If your box still shows as unpaid even though you have paid, please note that it may take a few days for the payment to be processed.

In general, it can take up to 10 business days for a refund to appear in your account.

If you think you have paid for the same box more than once, please contact us here.

Contact customer service for a refund or get an instant credit on your online account if you resolve your issue here.

Click here to check the boxes you have received in the past or to download an invoice. Please note: invoices are only available for paid boxes and only from the delivery date.

If you need to update your billing information or need older invoices that are not available online, please contact us here.

If you represent a company, it is possible to enter a different billing address than the delivery address when ordering.

If you order a HelloFresh Box, you may be charged up to three times a week: once for the meal box, once for Premium recipes and once for HelloFresh Market products. So keep in mind that if you choose Premium recipes and extras, you pay more than just the meal box. If you suspect you have been charged more than you should, please contact us here.

HelloFresh is committed to combating unauthorized access, fraud and identity theft. Please contact us here immediately if you suspect that someone is paying for a HelloFresh membership with your payment details without your permission.